📦 Return & Refund Policy
At Ria B, we’re committed to delivering high-quality products and a seamless shopping experience. However, due to the nature of our curated catalog, not all items are eligible for return.
🔁 Return Eligibility
We only accept returns if:
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You received the wrong item
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Your item arrived damaged or defective
To qualify for a return:
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You must contact us within 7 working days of receiving the delivery
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The item must be unused, in its original packaging, and with all accessories included
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Proof of purchase (order number) and photo evidence of the issue are required
⛔ Returns for other reasons (e.g., change of mind, size, or preference) are not accepted.
💰 Refunds
If your return is approved, we’ll initiate a full refund to your original payment method. Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.
📦 Shipping fees are non-refundable unless the return is due to an error or damaged item.
🚫 Non-Returnable Items
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Custom/personalized items
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Health & hygiene products (e.g., skincare, makeup tools)
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Underwear, swimwear, or intimate apparel
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Clearance or final sale items
📩 Contact Us
To request a return or report a damaged or incorrect item, contact our support team at:
info@ria-b.com
Please include:
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Order number
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Photos of the issue
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A brief description of the problem
⚠️ Please do not return items without contacting us first. Unauthorized returns will not be accepted.