Frequently Asked Questions
Why won't my payment go through?
There could be a few reasons: The billing address entered doesn’t match the one on your card Your card issuer declined the payment (please contact your bank) The card may have expired or reached its limit Temporary connectivity or browser issues Try using a different payment method or clearing your browser cache. If the issue persists, reach out to us at info@ria-b.com and we’ll help resolve it quickly.
How Long Will It Take To Get My Package?
All orders are processed within 1–2 business days. After that: Standard shipping takes 3–7 business days Expedited shipping (if selected at checkout) may take 2–4 business days You’ll receive a tracking number as soon as your order ships.
Do You Ship Internationally?
Currently, we only ship within the United States. We’re working on expanding internationally — stay tuned by following us on Instagram @ByRiaB.us.
What Shipping Methods Are Available?
We offer: Free Standard Shipping (3–7 business days) on all U.S. orders Expedited Shipping (2–4 business days) for a small additional fee Shipping options will appear at checkout based on your address.
What payment methods do you accept?
We currently accept major credit and debit cards (Visa, MasterCard, American Express and Discover), Shop Pay and Apple Pay. All transactions are processed securely, and your payment information is encrypted.
Is Buying On-Line Safe?
Absolutely. We take your security seriously. Our website uses SSL encryption to keep your personal and payment information secure. We never store your card details and we only work with trusted payment processors like PayPal and Shopify Payments. If you ever have concerns about the safety of your transaction, feel free to contact us directly at info@ria-b.com — we’re happy to help.
How do I place an Order?
Placing an order is simple! Browse our store and choose the products you'd like to purchase. Click “Add to cart”, then proceed to checkout. Enter your shipping details and payment method. Submit your order — and you’re done! You’ll receive a confirmation email shortly after your order is placed.
Do I need an account to place an order?
No, you can check out as a guest without creating an account. However, we recommend creating one to enjoy benefits like faster checkouts, order tracking, and exclusive offers.
Who should I to contact if I have any queries?
You can reach out to our customer support team anytime at: 📧 Email: info@ria-b.com 📞 Phone: +1 (347) 980-8032 💬 Live Chat: Use the chat icon on the bottom right of our website We’re available Monday to Friday, 9 AM – 5 PM EST, and happy to assist with any questions or concerns.
How Can I Cancel Or Change My Order?
If your order hasn't shipped yet, email us at info@ria-b.com within 2 hours of placing your order. We’ll do our best to modify or cancel it. Once the order is processed or shipped, it can no longer be changed — but you may still return it once it arrives.
How Do I Track My Order?
After your order ships, you’ll receive an email with a tracking link. You can click that link anytime to monitor your package status in real time. If you created an account, you can also log in and track your order under “My Orders.”
How Can I Return a Product?
If you're not 100% satisfied with your purchase, no worries — we accept returns within 14 days of delivery. To request a return: Email us at info@ria-b.com with your order number and reason for return. We’ll send return instructions and a shipping label if applicable. Once we receive the product in its original condition, we’ll process your refund. Please note: Products must be unused and in original packaging to qualify for a return.